Terms of Service
Please review the following terms regarding custom engraving, production approvals, customer submissions, returns, cancellations, shipping expectations, and order policies.
Custom Orders
All products are made-to-order and customized specifically for each customer.
- You are responsible for verifying submitted details.
- Custom engraved items cannot be restocked or resold.
- Customers must verify spelling before submission.
Proof Approval
If a design proof is provided, approval confirms that the details are correct.
- Review all spelling and layout carefully.
- Approved designs enter production immediately.
- JCC Lazer is not responsible for approved customer errors.
- If no proof is requested, production proceeds from submitted information.
Returns & Exchanges
Due to the personalized nature of engraving, most custom orders are final sale.
- No returns for customer personalization mistakes.
- Damaged orders must be reported within 7 days.
- Photos may be required for replacement review.
- Approved replacements ship at no additional cost.
Material Disclaimer
Natural materials may contain unique engraving variations and textures.
- Slate, wood, and leather naturally vary.
- Engraving depth and contrast may differ slightly.
- Preview images are visual references only.
- Colors may appear different between screens and devices.
Customer Content
Customers are responsible for all uploaded artwork, logos, and submitted designs.
- You grant permission to use submitted files for production.
- You confirm ownership or legal rights to submitted material.
- JCC Lazer is not liable for copyrighted customer submissions.
Marketing & Photos
Completed products may be photographed for portfolio or promotional use.
- Social media showcases.
- Website product examples.
- Advertising and portfolio usage.
- Customers may request privacy before production.
Chargebacks & Disputes
Customers agree to contact us first before opening payment disputes.
- Production approvals may be provided to Stripe.
- Tracking information may be used for dispute review.
- Fraudulent disputes may be challenged.
Restricted Content
We reserve the right to refuse designs considered offensive or inappropriate.
- Hateful or illegal content is prohibited.
- Threatening or explicit material may be rejected.
- Orders violating policies may be canceled.
Shipping & Cancellations
Shipping estimates and cancellation policies may vary by production stage.
- Orders may be canceled within 24 hours.
- UPS shipping is used for most orders.
- Delivery estimates are not guaranteed.
- Holiday delays may occur.